Warranty

Effective Date: November 12, 2025

1. Manufacturer’s Warranty

All products sold by Modern Maker Supply are backed by the manufacturer’s warranty. Coverage terms, including duration and conditions, vary depending on the product and brand.

Please refer to the individual product manual, packaging, or manufacturer’s website for specific warranty details.

If you are unsure about your product’s warranty coverage, please contact our support team for assistance:

Email: support@modernmakersupply.com

Phone: 877-318-8004

 

2. Product Quality Guarantee

Your satisfaction is our top priority. If your item arrives defective or malfunctions upon receipt, we offer a 100% refund or replacement.

To help us resolve your issue quickly:

• Inspect the packaging when your order arrives.

• If any damage is visible—even on the outer box—note it on the delivery receipt.

• If you cannot open the package immediately but suspect damage, mark “suspect damage” on the receipt.

• Email clear photos of the damage to support@modernmakersupply.com and our team will expedite your replacement or refund.

 

3. Warranty Limitations & Exclusions

Manufacturer warranties typically cover defects in materials and workmanship under normal use. However, coverage generally does not include:

• Damage resulting from misuse, improper installation, or unauthorized repairs or modifications

• Normal wear and tear or cosmetic damage

• Damage caused by environmental conditions (e.g., humidity, temperature extremes)

• Consumable components (such as filters, bits, belts, or pads) unless explicitly covered

For clarification on your product’s specific warranty coverage, please refer to its documentation or contact our support team.

 

4. Filing a Warranty Claim

To file a warranty claim with Modern Maker Supply:

1. Email support@modernmakersupply.com and include:

   • Proof of purchase (order number or receipt)

   • A detailed description of the issue

   • Photos or videos showing the defect, if applicable

     Email support@modernmakersupply.com and include:

      

2. Our team will review your claim and may request additional documentation.

3. Once approved, we’ll coordinate the appropriate solution—repair, replacement, or refund—based on your product’s manufacturer warranty terms.

 

5. Shipping & Labor Responsibilities

Unless otherwise specified by the manufacturer:

• Customers are responsible for shipping the product back to us or the manufacturer for evaluation.

• If a repair or replacement is approved, Modern Maker Supply will cover the cost of shipping the new item back to you.

• Labor, installation, and service costs are not covered under most standard manufacturer warranties.

 

6. Transferring Your Warranty

Most product warranties are non-transferable and apply only to the original purchaser.

For exceptions, extended warranty options, or transferable warranty terms, please review your product documentation or contact our support team for assistance.

 

7. Disclaimers & Legal Limitations

This warranty represents the sole obligation of Modern Maker Supply and is not transferable.

Modern Maker Supply and the respective manufacturers disclaim liability for any indirect, incidental, special, or consequential damages arising from product use or inability to use the product.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

 

Contact Information

Modern Maker Supply

2418 Spring Ln, #5338

Austin, TX 78703, USA

Phone: 877-318-8004

Email: support@modernmakersupply.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

 

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