Shipping Policy

Effective Date: November 12, 2025

1. Introduction

 

At Modern Maker Supply (“we,” “us,” or “our”), we strive to provide a seamless, transparent, and reliable shipping experience for all our customers. This Shipping Policy outlines our shipping methods, timelines, and related terms for purchases made through our website, www.modernmakersupply.com

 

 

2. Shipping Destinations

Countries We Ship To:

Currently, we ship to customers within the United States.

Future Expansion:

We’re actively working to expand our shipping network to include additional regions. Please check back periodically for updates on international availability.

 

 

3. Shipping Costs

Domestic Shipping (United States):

• Standard Shipping: Free on all orders.

No Hidden Fees:

All applicable shipping costs (if any) are calculated and displayed during checkout. There are no hidden or additional fees.

 

 

4. Order Processing Time

• Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• Order Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day.

• Weekend and Holiday Orders: Orders placed on weekends or public holidays are processed on the next business day.

 

 

5. Estimated Delivery Time

Domestic Shipping:

• Standard Shipping: 3–5 business days

Note: Delivery times are estimates and may vary due to factors outside our control, such as weather conditions, carrier delays, or holidays. We appreciate your patience and understanding.

 

6. Shipping Methods and Carriers

We partner with reliable carriers to ensure your package arrives safely and on time.

• Domestic Carriers: USPS, UPS, FedEx

• Freight Carriers (for large items): FedEx Freight, Old Dominion, XPO Logistics

Shipment Tracking:

All orders include tracking. You’ll receive a tracking number via email once your order has shipped.

Insurance:

All shipments are insured against loss or damage during transit. If you encounter any issues, please contact us promptly for assistance.

 

 

7. Order Tracking

After your order ships, you’ll receive an email containing:

• Tracking Number

• Carrier Name

• A direct link to track your shipment

 

How to Track Your Order:

You can visit www.modernmakersupply.com/track-order or the carrier’s website to check your delivery status.

For assistance with tracking, contact us at support@modernmakersupply.com or 877-318-8004.

 

8. Delivery Issues

8.1 Delayed or Lost Packages

• If your package is delayed beyond the estimated delivery time, please contact us at support@modernmakersupply.com or call 877-318-8004.

• If tracking shows your package as “delivered” but you have not received it, please:

  • Verify the shipping address you provided.

  • Check with neighbors or your local post office.

  • Contact us for further assistance so we can initiate an investigation with the carrier.

   

8.2 Damaged Packages

• If your order arrives damaged, please take clear photos of the packaging and the affected items.

• Contact us within 7 days of delivery at support@modernmakersupply.com.

• We’ll work with you to provide a replacement or refund as appropriate.

 

9. Missing Items

If any items are missing from your order:

• Contact us within 7 days of delivery.
• Provide your order number and details of the missing items.

We will investigate and either send the missing products or issue a refund.

 

 

10. Return and Refund Policy

We accept returns within 30 days of delivery for eligible items.

Conditions for Returns:

• Items must be unused, undamaged, and in their original packaging.

• Certain items (e.g., custom or perishable goods) may not qualify for return.

Return Shipping Costs:

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Refunds:

Refunds are processed within 5–7 business days of receiving the returned item and issued to the original payment method.

For more details, see our full Return and Refund Policy

 

 

11. Incorrect Address

Please double-check that your shipping information is correct before placing your order. Modern Maker Supply is not responsible for orders shipped to incorrect addresses provided by customers.

If a package is returned due to an incorrect or incomplete address:

• We will contact you to arrange reshipment.

• Additional shipping charges may apply.

 

12. Contact Information

If you have any questions about your shipment, please contact us:

Email: support@modernmakersupply.com

Phone: 877-318-8004

Address: 2418 Spring Ln, #5338, Austin, TX 78703, USA

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Our customer service team is always happy to help with shipping-related questions or updates.

 

 

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates take effect immediately upon posting to www.modernmakersupply.com. Please review this policy periodically for the latest information.

 

Thank you for shopping with Modern Maker Supply!

We appreciate your business and are committed to providing a smooth, reliable, and transparent delivery experience every time.