Return and Refund Policy

Effective Date: November 12, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Modern Maker Supply website located at www.modernmakersupply.com.

By making a purchase from our store, you acknowledge that you have read, understood, and agree to this policy.

2. Contact Information

For questions or assistance with returns and refunds, please contact our Customer Service team:

Email: support@modernmakersupply.com

Phone: 877-318-8004

Address: 2418 Spring Ln, #5338, Austin, TX 78703, USA

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to return eligible products within 30 days of receipt, subject to the conditions below.

3.1 Conditions for Return

Unused and Undamaged: Items must be unused, undamaged, and in the same condition you received them.
Original Packaging: Items must be in original packaging with all labels, manuals, and tags attached.
Proof of Purchase: A valid receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact us at support@modernmakersupply.com or call 877-318-8004 within 30 days of receiving your order.
Provide your order number and reason for return.
Our team will review your request and, if approved, issue return instructions and a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

Pack the item securely in its original packaging.
Include all manuals, accessories, and any promotional items received.
Attach the return label we provide to the outside of the box.

4.3 Shipping the Return

Returns must be shipped within 7 days of receiving your return authorization.
Use a trackable shipping method such as UPS, FedEx, or USPS.
Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

5. Return Shipping Costs

Customers are responsible for paying return shipping costs unless the product is defective, damaged, or an incorrect item was shipped.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Items must be unused, undamaged, and in original packaging.
Return requests must be made within 30 days of receipt.
A 20% restocking fee will be deducted from your refund.
Refunds will be issued to the original payment method once the item is inspected and approved.

6.2 Defective or Damaged Goods

Contact us within 7 days of delivery.
Provide photos or videos clearly showing the defect or damage.
We will offer a replacement or full refund, including return shipping costs.

6.3 Incorrect Product Received

Notify us immediately upon receipt.
We will provide a prepaid return label and ship the correct item at no additional cost.

6.4 Product Never Arrived

If your product has not arrived within the estimated delivery window, contact us.
We will investigate with the carrier, and if the order is confirmed lost, we’ll issue a full refund or send a replacement.

6.5 Order Cancellation

Before Shipment: Orders may be canceled for a full refund if they have not yet shipped.
After Shipment: Once shipped, orders can no longer be canceled but may be returned under this policy after delivery.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or personalized items
Perishable goods (e.g., food, plants, magazines)
Intimate or sanitary products (e.g., personal care items, swimwear, undergarments)
Gift cards and downloadable software

8. Refunds

8.1 Refund Conditions

Refunds are issued once returned items are received and inspected.
You will receive an email notification confirming approval or denial of your refund.

8.2 Refund Processing

Approved refunds are processed to the original payment method within 5–7 business days.
Depending on your bank or credit card provider, it may take up to 14 business days for the refund to appear in your account.

8.3 Partial Refunds

Partial refunds may be granted for:

Items returned in non-original condition or missing parts.
Late returns made after 30 days of delivery.

9. Exchanges

We replace items only if they are defective, damaged, or incorrect.

To request an exchange, contact us at support@modernmakersupply.com.

There is no cost to the customer for exchanges involving damaged or incorrect products.

10. Timelines

Return Window: Within 30 days of receiving the product.
Return Processing: Refund processed within 5–7 business days of inspection.
Refund Posting: Refunds may take up to 14 business days to appear in your account.

11. Legal Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

12. Questions and Support

For additional information or assistance, please contact:

Modern Maker Supply